Store Policy

1. Introduction

Welcome to Nest Joy! We are committed to providing you with high-quality household goods and exceptional customer service. This Store Policy outlines the terms and conditions governing your use of our website and the services we provide. By accessing or using our website, you agree to comply with and be bound by these policies.

2. Return Policy

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

Condition: The item must be in the same condition as when you received it—unworn, unused, and with all original tags.
Packaging: The item should be returned in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required.

How to Initiate a Return

Contact Us: Reach out to us at contact@nestjy.com to start the return process.
Return Address: Once your return is approved, send your package to:

Nest Joy Returns
2801 SW 71st Ter Apt 1002
Davie, FL 33314

Important: Items returned without prior approval will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a prepaid return shipping label and instructions on how to send your package.

3. Privacy Policy

Our Privacy Policy is integrated into this Store Policy. For detailed information, please refer to the Privacy Policy section below.

4. Terms of Service

Our Terms of Service are also part of this Store Policy. Please review the Terms of Service section for comprehensive details.

5. Shipping Policy

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

Domestic Shipping (USA and Europe)

We offer free shipping for all orders within the USA and Europe.

USA Shipping: Estimated delivery time is typically within 7 days from the date of shipment.
Europe Shipping: Estimated delivery time is typically within 15 days from the date of shipment.

International Shipping

For customers outside of the USA and Europe, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. We aim to provide the best possible service to our international customers.

Customs and Duties

Please note that international orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are incurred once the shipment reaches your country and are the responsibility of the customer.

Nest Joy is not responsible for these charges, and we recommend checking with your local customs office for more information on import regulations.

Order Tracking

Once your order has shipped, you will receive an email notification from us, including a tracking number. Please allow up to 48 hours for the tracking information to become available.

If you have any questions or concerns about the status of your order, please feel free to contact us at contact@nestjy.com. We are here to assist you.

Shipping to P.O. Boxes

We do our best to accommodate shipping to P.O. boxes; however, some carriers may have limitations. If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

6. Cookie Policy

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why do we use cookies?

We use first and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third-parties serve cookies through our website for advertising, analytics, and other purposes. This is described in more detail below.

Types of cookies we use

Essential website cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you.
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our website through third-party social networking and other websites. These cookies may also be used for advertising purposes too.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

More Information

If you have any questions about our use of cookies or other technologies, please email us at contact@nestjy.com.

Contact Information:

Email: contact@nestjy.com

Address: 2801 SW 71st Ter Apt 1002, Davie, FL 33314

Phone: +1 929-309-2183