Welcome to Nest Joy's FAQ page! Below you'll find answers to some of the most common questions our customers have. If you need further assistance, please feel free to contact us at contact@nestjy.com.

1. What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted to protect your information.

2. How can I create an account?

Creating an account is easy! Click on the "Sign In" button at the top right corner of our website and select "Create Account." Fill in the required information, and you'll be ready to start shopping with us.

3. Can I place an order without creating an account?

Yes, you can place an order as a guest without creating an account. However, having an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process in the future.

4. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account and navigate to the "Orders" section to view the status of your order.

5. What is your return policy?

We offer a 30-day return policy for most items. To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging. Please visit our Return Policy page for more details.

6. How do I initiate a return?

To start a return, please contact us at contact@nestjy.com with your order number and reason for the return. We will provide you with further instructions and a return shipping label if applicable.

7. Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping rates and delivery times vary depending on your location. Please refer to our Shipping Info page for more information.

8. Are there any shipping charges?

We offer free shipping on all domestic orders within the USA and Europe. For international orders, shipping rates are calculated based on the destination and the size of your order. Additional details can be found on our Shipping Info page.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at contact@nestjy.com with your order number and a description of the issue. We will resolve the problem as quickly as possible.

10. How can I update my account information?

To update your account information, log in to your account and navigate to the "Account Settings" section. From there, you can update your personal details, shipping address, and payment information.

11. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are delivered via email. They can be used for any products available in our store.

12. How do I apply a discount code?

During the checkout process, enter your discount code in the "Discount Code" field and click "Apply." The discount will be reflected in your order total immediately.

13. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at contact@nestjy.com. We will do our best to accommodate your request before the order is processed and shipped.

14. What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions to reset your password.

15. Do you offer product warranties?

Yes, many of our products come with manufacturer warranties. Specific warranty details can be found on the product page or by contacting our support team at contact@nestjy.com.

16. How do I care for my products?

Product care instructions vary depending on the item. Please refer to the care instructions provided on the product page or included with your purchase. If you have any specific questions, feel free to reach out to us.

17. Can I purchase items in bulk?

Yes, we offer bulk purchasing options for select products. Please contact our sales team at contact@nestjy.com with your requirements, and we will assist you accordingly.

18. How do I subscribe to your newsletter?

To subscribe to our newsletter, enter your email address in the subscription box located at the bottom of our website. You'll receive updates on new products, exclusive offers, and more.

19. Do you have a loyalty program?

Yes, we have a loyalty program that rewards you for every purchase you make. Points can be redeemed for discounts on future orders. Visit our Loyalty Program page for more information.

20. How can I provide feedback about my shopping experience?

We value your feedback! Please contact us at contact@nestjy.com with your comments, suggestions, or concerns. Your input helps us improve our services and products.

Contact Information

If you have any additional questions or need further assistance, please don't hesitate to reach out to us:

• Email: contact@nestjy.com

• Phone: +1 (929) 309-2183

• Address:
  Nest Joy
  2801 SW 71st Ter Apt 1002
  Davie, FL 33314
  United States