Welcome to Nest Joy! We strive to ensure your complete satisfaction with every purchase. If you need to return an item, please review our return policy below.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be in the same condition as when you received it—unworn, unused, and with all original tags.

• Packaging: The item should be returned in its original packaging.

• Proof of Purchase: A receipt or proof of purchase is required.

How to Initiate a Return

1. Contact Us: Reach out to us at contact@nestjy.com to start the return process.

2. Return Address: Once your return is approved, send your package to:

   Nest Joy Returns
   2801 SW 71st Ter Apt 1002
   Davie, FL 33314

Important: Items returned without prior approval will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a prepaid return shipping label and instructions on how to send your package.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at contact@nestjy.com so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable Goods: Such as food, flowers, or plants.

• Custom Products: Including special orders or personalized items.

• Personal Care Goods: Such as beauty products.

• Hazardous Materials: Including flammable liquids or gases.

Additionally, we do not accept returns on:

• Sale Items

• Gift Cards

If you have questions about a specific item, please contact us at contact@nestjy.com.

Exchanges

To exchange an item, please:

1. Return the original item following the return process above.

2. Place a new order for the desired item once your return is approved.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason without justification. The conditions for return are the same as above:

• Item must be unworn, unused, with tags, and in original packaging.

• Receipt or proof of purchase is required.

Refunds

• Notification: We will inform you once we have received and inspected your return.

• Approval: If your return is approved, a refund will be processed to your original payment method within 10 business days.

• Processing Time: Please note that it may take additional time for your bank or credit card company to post the refund.

If 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@nestjy.com.

Contact Us

For any questions or concerns regarding returns, please reach out to us:

• Email: contact@nestjy.com

• Phone: +1 (929) 309-2183

• Address:
  Nest Joy
  2801 SW 71st Ter Apt 1002
  Davie, FL 33314